Communicate With Your Clients

In every dental office, clear, active, and professional communication is a key principle for patient safety and risk management.

The need to effectively communicate with patients cannot be over-emphasized. Communication with patients and families is important to ensure that they understand the findings of an examination and recommendations for treatment. Explanations of findings and recommendations should be provided in a manner that is easily understood by every patient; visual aids can be used if appropriate.

Studies have shown that effective communication with patients can reduce the risk of a Board complaint, claim, or even lawsuit.