Office procedures should address administrative tasks such as:
- Opening and closing the office
- Booking appointments
- Billing patients
- Handling emergencies
- Answering the phones
- Taking a patient history
- What to do if a patient exhibits signs of a stroke
- Discussing and obtaining informed consent
Practice owners also want to use office and clinical procedures as part of the training process for new staff members.
- Keep sentences short and simple
- Avoid using legalese and overly complex dental language
- Date every page of the manual and any revisions that are made
- Use a tone that makes the employee feel they are part of the team
Stuart J. Oberman, Esq.
Stuart J. Oberman is the founder and President of Oberman Law Firm. Mr. Oberman graduated from Urbana University and received his law degree from John Marshall Law School. Mr. Oberman has been practicing law for over 30 years, and before going into private practice, Mr. Oberman was in-house counsel for a Fortune 500 Company.
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