As dental practices evolve, more owners are exploring alternative ways to attract and retain patients. One of the growing trends is the implementation of in-house dental plans, which offer patients a membership or subscription model that can be an appealing alternative to traditional dental insurance. While these plans can provide a valuable service to patients and offer a steady stream of revenue for the practice, they also come with specific risks and liabilities. Below is an outline of key risks and legal concerns that dental practice owners should consider when establishing in-house dental plans.
Risk of Misleading Patients
One of the most significant risks of implementing an in-house dental plan is the potential for misleading patients. This could occur if the terms of the plan are not clearly communicated, leading patients to believe that the plan offers more comprehensive coverage than it actually does. For instance, patients may assume the plan includes all types of procedures, when in fact, exclusions may apply.
Key Concerns:
- False Advertising: If the in-house dental plan is marketed in a way that misrepresents the services covered, it can lead to false advertising claims. For example, promoting the plan as “unlimited coverage” or “full coverage” when the fine print indicates exclusions could expose the practice to legal liability.
- Unclear Terms: If patients don’t fully understand the terms of the plan—such as waiting periods, deductibles, or excluded procedures—they may feel misled or dissatisfied. This can lead to disputes, negative reviews, or even litigation.
To mitigate this risk, practice owners should ensure that the terms of the plan are clearly outlined and transparent, using plain language in all marketing materials, contracts, and communications.
Violation of Dental Board Regulatory Requirements
Dental practice owners must be aware of their state’s dental board regulations when offering in-house dental plans. Many states have specific rules regarding how dental plans can be marketed and offered. Violating these regulations can lead to sanctions, fines, or even the loss of a dental license.
Key Concerns:
- Non-Compliance with State Laws: Some states regulate the types of discounts or promotional offers that can be provided to patients. If the practice’s in-house plan is perceived as operating similarly to insurance without adhering to insurance regulations, the practice could be at risk of violating state law.
- Fee-Splitting Violations: Certain states have strict rules regarding fee splitting, particularly if a dental practice partners with outside organizations or companies in establishing the plan. If the practice allows third parties to share in the profits or structures the in-house plan in a way that violates fee-splitting laws, this could lead to disciplinary action by the state dental board.
- Discounted Care Violations: Some state boards regulate how discounts can be offered to patients. If the practice’s in-house plan is interpreted as offering services for a discount that is prohibited by state law, it could result in a violation.
To avoid these risks, dental practice owners should consult with legal counsel to ensure their in-house plans comply with all state-specific dental practice regulations and avoid any semblance of insurance activities, unless the practice is properly licensed to do so.
Advertising Violations
Dental advertising laws are regulated at both the state and national levels, and dental practices offering in-house plans need to be aware of how they advertise these plans. Violating advertising regulations can lead to penalties from the Federal Trade Commission (FTC), state agencies, or dental boards.
Key Concerns:
- Misleading Claims: Advertising claims about the in-house plan should be truthful, clear, and substantiated. Making claims about “unlimited services” or “free cleanings for life” without clear limitations could violate advertising laws.
- Unsubstantiated Savings: If a dental practice advertises that patients will save a certain amount of money without supporting evidence, this could be seen as deceptive marketing. This includes promising savings that are not realistic or not applicable to all procedures.
- Comparative Advertising: If a practice compares its in-house plan to other dental insurance plans or competitor practices, the claims must be factually accurate and not misleading. False comparisons could result in deceptive advertising claims.
To minimize the risk of advertising violations, practice owners should carefully review all marketing materials to ensure they are in compliance with the Federal Trade Commission (FTC) guidelines, as well as state-specific advertising laws. All claims should be accurate, verifiable, and reflect the terms and conditions of the plan.
Liability for Improper Management of Funds
An in-house dental plan requires careful management of funds. If the practice improperly handles the financial aspects of the plan, it could face liability issues related to mismanagement of patient funds. This includes issues such as unaccounted-for patient payments, misappropriation of funds, or failure to manage the funds correctly according to the established plan terms.
Key Concerns:
- Trust Account Issues: Some states may require that funds received from patients for dental services be held in a trust account. Failure to maintain these accounts properly could lead to regulatory penalties.
- Refund and Cancellation Policies: Many patients will require the option to cancel or obtain refunds if they are not satisfied with the services offered. Failure to establish clear and lawful procedures for cancellations, refunds, and patient disputes can lead to liability issues.
To mitigate these risks, practice owners should set up clear, transparent financial systems and keep detailed records of patient payments, cancellations, and refunds. They should also ensure that funds are managed in compliance with state laws governing dental practices.
Potential Tax and Insurance Implications
Establishing an in-house dental plan could lead to unforeseen tax and insurance implications. Since patients will be paying for services upfront, there could be tax consequences or issues related to reporting income from the plan. Additionally, practice owners may face challenges when it comes to malpractice insurance coverage if services are offered outside of traditional insurance agreements.
Key Concerns:
- Tax Reporting: Revenue generated from in-house dental plans may be treated differently for tax purposes than income from regular dental services. Failure to account for this correctly could lead to tax penalties.
- Insurance Coverage: The practice’s liability insurance policy may not cover certain types of claims arising from the in-house plan, particularly if the plan is seen as a form of self-insurance. This could expose the practice to greater risk if patients file claims related to the plan.
Practice owners should consult with financial advisors and insurance providers to ensure they understand the tax and insurance implications of offering in-house dental plans.
Conclusion
While in-house dental plans offer a promising revenue stream and a way to attract and retain patients, they come with a range of legal and regulatory risks. Dental practice owners must take care to avoid misleading patients, ensure compliance with state dental board regulations, follow advertising rules, properly manage patient funds, and address potential tax and insurance issues. By carefully navigating these challenges, practice owners can reduce their liability and ensure that their in-house dental plans are both successful and legally compliant.
