Minimize your risk for dental malpractice claims by following these patient interaction tips:
- Be selective when choosing to take on new patients. Exercise caution with potential patients who criticize and complain about former care.
- Never criticize the patient’s former care provider.
- Establish a clear and open line of communication between you and your patients, especially when discussing issues such as care, treatment, billing, and finances.
- Express sensitivity to patient privacy issues, and maintain HIPAA compliance.
- Never allow patients to mandate care.
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