Follow these five tips to successfully address patient complaints.
- Identify one individual as the primary person to handle complaints.
- Conduct staff training.
- Be sure to convey concern and avoid being judgmental.
- Keep your written responses concise and simple.
- Maintain copies of correspondence and document conversations in the patient’s chart. Quote the patient when documenting their concerns.
Stuart J. Oberman, Esq.
Stuart J. Oberman is the founder and President of Oberman Law Firm. Mr. Oberman graduated from Urbana University and received his law degree from John Marshall Law School. Mr. Oberman has been practicing law for over 28 years, and before going into private practice, Mr. Oberman was in-house counsel for a Fortune 500 Company.
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