5 Tips for Handling Patient Complaints

Follow these five tips to successfully address patient complaints.

  1. Identify one individual as the primary person to handle complaints.
  2. Conduct staff training.
  3. Be sure to convey concern and avoid being judgmental.
  4. Keep your written responses concise and simple.
  5. Maintain copies of correspondence and document conversations in the patient’s chart. Quote the patient when documenting their concerns.