In every dental office, clear, active, and professional communication is a key principle for patient safety and risk management.
The need to effectively communicate with patients cannot be over emphasized. Communication with patients and families is important to ensure that they understand the findings of an examination and recommendations for treatment. Explanations of findings and recommendations should be provided in a manner that is easily understood by every patient; visual aids can be used if appropriate.
Studies have shown that effective communication with patients can reduce the risk of a Board complaint, claim or even lawsuit.